Helping B2B SaaS companies reduce churn, increase expansion revenue, and build Customer Success functions that support sustainable growth.
About us
Customer Success, led by Real Experience
Hi, I'm Victoria Hamblin. founder of Elevate CS.
I've spent over 25 years working in technology and the last decade leading Customer Success teams in SaaS businesses. During that time, I've helped companies reduce churn, improve retention, grow Net Revenue Retention (NRR), and build Customer Success functions that genuinely contribute to business growth.
I tend to get brought in when churn starts creeping up, renewals become harder than they should be, or teams are working incredibly hard but not seeing the results they want.
I created Elevate CS to do more of what I love with more companies - helping SaaS Leaders turn Customer Success into a genuine driver of retention, growth and customer value.
My approach is practical, honest and collaborative. I believe the best results come from building strong relationships, understanding the people behind the numbers, and creating an environment where teams feel supported as well as challenged. I bring structure and focus, but also plenty of energy, empathy and encouragement along the way.
Every business is different, which is why I don't believe in a one-size-fits-all approach. Whether I'm supporting a leadership team, reviewing your Customer Success strategy, targeting churn, building a scalable CS function, or exploring how AI can help your team work smarter, we'll focus on the areas that will have the biggest impact on retention, NRR and sustainable business growth.
How I help
Services
Services designed to scale Customer Success
Testimonials
Trusted by CEOs, Chairs, Customers & Customer Success Leaders
I've been fortunate to work with some incredible people throughout my career. Here's what a few of them have to say about working with me.
Victoria built our Customer Success function from the ground up, creating a commercially focused team that balanced customer experience with retention and growth. She quickly became a trusted member of our leadership team, building strong relationships across the business and helping shape how we supported our customers. Her energy, commercial mindset and ability to bring people together made a real difference to the business.
Martin Balaam
CEO, Pimberly
Victoria combines strategic thinking with the ability to build genuine relationships across a business. She understands how Customer Success contributes to customer retention, sustainable growth and long-term customer value. She brings clarity, positive energy and a collaborative leadership style that inspires confidence and helps organisations move forward together.
Ross Miller
Chairman, Pimberly
Victoria has a deep understanding of the commercial impact Customer Success can have on a business. She recognises that reducing churn, increasing expansion revenue and improving Net Revenue Retention are fundamental to sustainable growth. She combines that commercial mindset with genuine energy, building trusted relationships and bringing people together to deliver meaningful results.
Chris Underhill
Non Executive Chair
Victoria remains one of the best leaders I've worked for. She combines empathy with clarity, creates an environment where people can perform at their best and is always focused on helping her team succeed. Her leadership style has genuinely influenced how I lead teams today, and that's a testament to the lasting impact she has on the people around her.
Hagen Kuehn
Cloud and Platform Architect
FAQ
Frequently Asked Questions
These are some of the most common questions we’re asked by SaaS founders and leadership teams considering Elevate Customer Success.
Still have questions? a short conversation is often the fastest way to decide whether Elevate CS is the right fit for your business.
Contact us
Book a Free discovery Call
Whether you're building your first Customer Success function, looking to improve retention or exploring how AI can enhance the customer experience, I'd love to learn more about your business.
