Through Customer Success Audits and Fractional CS Leadership, we help you retain more customers, uncover growth opportunities and build a scalable approach to customer success.
About us
Customer Success, led by Real Experience
Hi, I'm Victoria Hamblin. founder of Elevate CS.
I've spent over 25 years working in technology and the last decade leading Customer Success teams in SaaS businesses. During that time, I've helped companies reduce churn, improve retention, grow Net Revenue Retention (NRR), and build Customer Success functions that genuinely contribute to business growth.
I tend to get brought in when churn starts creeping up, renewals become harder than they should be, or teams are working incredibly hard but not seeing the results they want.
I created Elevate CS to do more of what I love with more companies - helping SaaS Leaders turn Customer Success into a genuine driver of retention, growth and customer value.
My approach is practical, honest and collaborative. I believe the best results come from building strong relationships, understanding the people behind the numbers, and creating an environment where teams feel supported as well as challenged. I bring structure and focus, but also plenty of energy, empathy and encouragement along the way.
Every business is different, which is why I don't believe in a one-size-fits-all approach. Whether I'm supporting a leadership team, reviewing your Customer Success strategy, targeting churn, building a scalable CS function, or exploring how AI can help your team work smarter, we'll focus on the areas that will have the biggest impact on retention, NRR and sustainable business growth.
How I help
Testimonials
Trusted by CEOs, Chairs, Customers & Customer Success Leaders
I've been fortunate to work with some incredible people throughout my career. Here's what a few of them have to say about working with me.
Victoria built our Customer Success function from the ground up, creating a commercially focused team that balanced customer experience with retention and growth. She quickly became a trusted member of our leadership team, building strong relationships across the business and helping shape how we supported our customers. Her energy, commercial mindset and ability to bring people together made a real difference to the business.
Martin Balaam
CEO, Pimberly
Strategic, commercial and collaborative. Victoria understands the link between Customer Success, retention and long-term customer value, and brings the clarity and energy to turn that into action.
Ross Miller
Chairman, Pimberly
Victoria has a strong understanding of the commercial impact Customer Success can have on a business. She combines that commercial mindset with genuine energy and an ability to bring people together to deliver results.
Chris Underhill
Non Executive Chair
One of the best leaders I've worked for. Victoria combines empathy with clarity and creates an environment where people can perform at their best. She genuinely wants her team to succeed, and her leadership has had a lasting influence on how I lead teams myself.
Hagen Kuehn
Cloud and Platform Architect
FAQ
Frequently Asked Questions
These are some of the most common questions we’re asked by SaaS founders and leadership teams considering Elevate Customer Success.
Still have questions? a short conversation is often the fastest way to decide whether Elevate CS is the right fit for your business.
Contact us
Book a Free discovery Call
Whether you're building your first Customer Success function, looking to improve retention or exploring how AI can enhance the customer experience, I'd love to learn more about your business.
