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Retention.Growth.Success
Customer Success Packages
We have created 3 flexible packages designed to meet businesses at different stages of growth. Whether you’re just starting out, scaling rapidly, or committed to building a world-class customer success strategy, our tailored solutions deliver measurable results. Explore our packages below to find the one that’s right for your business.
Accelerate
For growing SaaS companies that are scaling and want to reduce churn, improve retention, and grow revenue
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From £20,000
Customer Success Audit
Health Score Development
Onboarding Program Design
Customer Journey Mapping
Churn & Retention Strategy Development
NRR Optimisation
Tailored training
Elevate
SaaS companies ready to invest in exceptional customer success but prefer ECS to take the lead for 6 months to build the foundation.
From £65,000
Full Customer Success Audit and Strategy Development
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Health Score Framework and System Recommendations
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Customer Journey Mapping and Churn Strategy Implementation
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Net Revenue Retention (NRR) Optimisation
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Building and Training a Customer Success Team
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Hiring and onboarding the right Customer Success Leader to continue the work
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